FAQ

What is the Internet connection requirement?

For HD resolution, the internet speed must be at least 2Mbps; for Standard Definition (SD), the speed must be at least 1Mbps. You can access I am Jake Zyrus on these following browsers: Chrome, Firefox, Edge, and Safari.

How can I buy ticket for the show?

We use TOKENS on I am Jake Zyrus to buy tickets for the shows. Simply click "Buy Token" on the upper right hand portion of the page, from there you can choose Paypal or DragonPay for credit card users, or use your regular load credits using your SMART Mobile.

Once you've entered the Venue Page of the Show, click the "Buy Ticket" button and a pop-up message will appear containing all the details of the show, from here you can purchase your ticket.

When live streaming, do I need to click something?

Yes. If you want to tip the performer you need to click the TIP button. If you want also to interact with the performer you need to click "Send" button or click Enter.

If you want also to see the Performers Profile you just click the "View Profile" button next to their name but it only create new tab to view so the live streaming plays continuously.

Can I watch live-streamed videos on my mobile device?

Yes. You can use the any browser on your mobile phones that supports HTML5 (Chrome, Firefox, Edge, Safari).  We are currently developing the app for the android and IOS platforms.

I can't see the show. What should I do?

There are a lot of factors if you can't see or play the show. Maybe your internet connection is not that good to view the show. The bandwidth must be HD viewing at least 2Mbps, SD viewing at least 1Mbps. The browser you can use are the following: Any browser that supports HTML5 (Chrome, Firefox, Edge, Safari)